Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at customercare@bleeperactive.com

Bleeper Subscriptions

You order your eBike through our store, bleeperstore.com. When you have completed your purchase order, your subscription will automatically be paused until you have collected your bike. We will contact you to let you know when your bike is ready for collection. Bike pickups take place from our workshop in Portobello, D02HF29  

Scratches and the odd bent spoke are an acceptable level of wear and tear and you will not be charged. If it is an unacceptable level of damage we will assess it and give you a quote to repair or replace the damaged parts.

Your subscription will automatically be paused until you have collected your bike. 

You can cancel your subscription at any time, subject to a 7 day notice period.

No.

There is an input on the right side of the battery where you can connect the charger. You can charge the battery when it is placed in the e-bike or you can slide it out of the frame and charge it inside your house. 

The range of your Bleeper eBike depends on several variable factors such as the total weight being carried (including the rider), the power setting being used (Eco Mode vs Turbo Mode), the terrain (especially hills) and weather factors such as temperature and wind. Because of all these variables, it isn’t possible to give a definitive range for an eBike in terms of kilometres, but we can provide estimates for the low and high ends of the range of each bike.  

The battery on the Bleeper eCity 1 has a 450Wh capacity, which roughly translates to a range of 40-100km on a full charge. 

The Bleeper eCargo 1 has a larger 522Wh battery, but because this is a heavier bike than the eCity 1 it has a similar range of 40-100km on a full charge.